Managing your health online

There are many things you can do online at our surgery. Some tasks you can do using a website called Accurx where you can:

• request an appointment
• request a sick note
• ask about test results
• contact us about an admin request

You don’t need an account to use this website.

Please note that the online consultation forms are available during the following times:

• Monday to Friday: 8am to 6.30pm (excluding bank holidays)

The Practice will aim to action the online consultation forms within 2 working days (excluding weekends and Bank Holidays).  Please note this does NOT MEAN that you will receive a call during this period. Once your form has been actioned, you will get a text message to inform you when you telephone consultation will take place. Please do not ring the surgery unless you want to cancel your telephone consultation. Please make sure you are available on the phone number you have provided for the clinician to contact you.

If you miss your call, YOU WILL NEED TO RE-SUBMIT A NEW ONLINE FORM.

There are other tasks you can do online, like:

• order repeat prescriptions
• view your test results
• see parts of your health record
• check or cancel appointments
• see your vaccination record

For these, you can use your NHS account or Patient Access. You can access them using their websites or apps.

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

To set up Patient Access for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to Patient Access or use the app to register